Facebook user Alyce Kathlyn posted a series of photos on Monday night (Jan 28), showing unopened letters from government agencies such as the Land Transport Authority and the Ministry of Health's Community Health Assist Scheme, addressed to residents of Ang Mo Kio Avenue 4 and 5, all lying in public dustbins.
SINGAPORE — A SingPost postman who allegedly discarded mail into a dustbin at Ang Mo Kio without delivering them has been arrested.
SingPost said on Tuesday (Jan 29) that it had investigated the issue after a Facebook user posted photos of the discarded mail on Monday night, and then referred the matter to the police.
Police investigations are ongoing.
SingPost said in a statement that it “unreservedly apologises” to the residents of the following blocks:
Blks 612-619 Ang Mo Kio Ave 4
Blks 175-178 Ang Mo Kio Ave 4
Blks 179-182 Ang Mo Kio Ave 5
Blk 611 Ang Mo Kio Ave 5
Facebook user Alyce Kathlyn had posted a series of photos on Monday night showing unopened letters from government agencies such as the Land Transport Authority and the Ministry of Health's Community Health Assist Scheme, addressed to residents of Ang Mo Kio Avenue 4 and 5, all lying in public dustbins.
As the post swiftly went viral, SingPost sent a team to Ang Mo Kio the same night to comb the area for the undelivered mail and questioned the postman on duty.
In its statement on Tuesday, SingPost said that affected residents,or residents aware of any other incidents of discarded mail, can call its hotline at 6845 6222 during office hours.
"Any postman found to have committed such offences will be disciplined, and, where applicable,dealt with by the full extent of the law," the firm said.
This is the latest in a series of public complaints about poor service quality that SingPost has had to deal with.
In a viral post last year, a SingPost postman was caught on camera discarding returned letters and direct mail at a condominium.He was later fired.
On Jan 14 this year, SingPost made a public apology for its "service failures" over the holiday period, citing unexpectedly high volumes of mail.