The touts target passengers who have excess luggage by offering them lower rates than what they have to pay at the Scoot check-in counter.
A man who requested anonymity told The New Paper that a tout approached his two friends who had excess baggage for their flight back to Chennai in India at Terminal 2 recently.
The tout, who gave his name as Raju, said he could arrange for their excess baggage to be checked in for $5 per kg, which is significantly lower than Scoot's rate of $20 per kg.
"He said he would keep $1 per kg while $4 would go to the person manning Counter 10," the man said.
When they went to Counter 10 and mentioned Raju, the check-in person put in their luggage without charging them. They later paid Raju, who told them that he holds a work permit, $65 for 13kg of excess baggage.
HOW SCAM WORKS
A TNP team later observed how the syndicate operates.
Working in small groups, about a dozen men, believed to be foreign workers, were seen approaching Scoot passengers repacking their luggage.
If the passengers accept their offer, one of them would then weigh the baggage and type something into his smartphone.
Another man would help the passengers get their luggage checked in, after which the passengers hand him money.
Replying to TNP's queries, a Scoot spokesman said the airline is investigating the claims with its service partner, which handles ground services and baggage, and Changi Airport.
She said: "Our service partner will remind their staff on the severity of illegal touting activities.
"Scoot takes this offence seriously and would pursue necessary disciplinary and legal actions should the claim be true."
More at https://www.tnp.sg/news/singapore/scoot-investigating-baggage-touting-syndicate-changi-airport