SINGAPORE: Ten complaints have been lodged against Huawei over its smartphone promotion that led to long queues and chaotic scenes at its stores last week.
Many left angry and frustrated when stocks for the S$54 Huawei Y6 Pro 2019 ran out. It normally sells for S$198. According to those in the queue, each store had fewer than 30 sets of the phone on offer.
In response to CNA's queries, the Advertising Standards Authority of Singapore (ASAS) said on Tuesday (Jul 30) that it received 10 feedback on the promotion, adding that it is engaging Huawei on the matter.
"We would like to remind advertisers to ensure that their advertisements comply with the Singapore Code of Advertising Practice, which states that they must be legal, decent, honest and truthful," said the chairman of ASAS, Professor Ang Peng Hwa.
The Chinese tech giant's promotion last Friday was held to mark Singapore's 54th National Day.
Queues started forming as early as 4am, and stocks ran out even before the stores opened.
Huawei later posted an apology on Facebook, saying it was unable to cater to "the vast majority" of people who turned up to purchase the phone.
Read more at https://www.channelnewsasia.com/news/singapore/huawei-54-phone-promotion-10-complaints-advertising-authority-11766036
5000 "registered" customers....HW is such a sneaky bastard. How would we know if anyone even registered in the first place?????
Same goes for the "2000" sets purportedly prepared for sale last Friday.
Half a million bucks thrown away just like that when the problem could have been easily solved by issuing a simple statement: "It was an honest mistake, let's move on."
Huawei will almost surely institute a minimum spending clause on them vouchers to deter folks from actually using them.
SINGAPORE - Some 5,000 consumers who queued to buy the discounted Huawei Y6 Pro smartphone last Friday (July 26) but walked away empty-handed will be able to buy it at an even cheaper price than the few who snagged one at the promotional price of $54.
Huawei said in a statement on Tuesday that it will be giving $100 vouchers to those that had registered at its stores to purchase the phone between July 26 and 28, the planned period of the promotion. The offer ended on the first day after supplies ran out.
More at https://www.straitstimes.com/singapore/huawei-to-give-out-100-vouchers-to-5000-who-failed-to-buy-promotional-smartphone
SINGAPORE — Chinese tech giant Huawei said it “clearly underestimated” customer demand for its short-lived promotion offering elderly Singaporeans a heavily discounted smartphone, and is giving some customers a voucher to make up for it.
In a media statement on Tuesday (July 30), the company explained that it had prepared about 2,000 sets of the Y6 Pro smartphones, to be sold at a promotional price of S$54.
"(We) clearly underestimated the overall customer demand, resulting in a poor consumer experience for those trying to buy the phone," said Huawei.
"We did not carefully consider our customers’ well-being enough and should have been better prepared for this promotion."
The promotion launched last Friday was meant to be a three-day campaign to mark Singapore's 54th birthday. Singapore citizens and permanent residents aged 50 and above as of December 31 this year were eligible for the offer.
However, those who queued up for the phone said each store had fewer than 30 sets of the phone.
A Huawei spokesperson told CNA that the 2,000 Y6 Pro smartphones it prepared for the promotion was determined based on past sales at each retail outlet.
Certain retailers like Courts and Challenger would have about 100 sets, while stores in heartland areas would have 20 to 30 sets, something the company acknowledged should have been better planned.
It added that “to make things right”, it has identified close to 5,000 registered customers who have shown interest at its stores and will offer them a S$100 smartphone voucher.
The company said the voucher is applicable to selected smartphones such as Y6 Pro, Nova 3i, P30 Pro, P30, P30 Lite, Mate 20 X, Mate 20 Pro and Mate 20. It noted that with this, the Y6 Pro, which now retails at S$148, would be cheaper than S$54 promotion price.
It had collected the contact details of those who were still keen on its devices from last Friday and over the weekend, and is aiming to contact them within two weeks from August 2, the company spokesperson said.
“The team is working hard to ensure sufficient inventory to accommodate the demand,” it added.
The company also said it is working with the Consumers Association of Singapore and the Advertising Standards Authority of Singapore to address its concerns, but did not share details.
Read more at https://www.todayonline.com/singapore/huawei-offers-s100-voucher-5000-customers-make-things-right-after-botched-promotion
LMFAO mata arresting siao lang woman at Huawei's JEM outlet!
Buying hp in Sinkapore is damn serious business..........
SINGAPORE - Thousands of people responding to Huawei's $54 smartphone National Day promotion turned up at 27 stores across Singapore on Friday (July 26), only to be told that the phones were out of stock.
The police had to be called in to manage the increasingly agitated crowds of disappointed customers at various locations.
The promotion, which slashed the price of the Huawei Y6 Pro 2019 from $198 to $54 for Singaporeans and permanent residents above the age of 50, started on Friday and is running till Sunday.
In a media statement responding to queries from The Straits Times, Huawei said: “We are truly sorry to have disappointed those who have shown your support from early morning... Y6 Pro 2019 handsets have been sold out island-wide and have recorded an unprecedented surge of demand.
“The company would like to thank members of the public for their continued support and regrets the insufficient supply for the masses.”
It added that it is currently “assessing other possibilities to address the situation and will continue to offer attractive promotions for all”.
Full story at https://www.straitstimes.com/tech/are-you-trying-to-fool-people-thousands-in-line-for-huawei-promotion-told-phones-out-of-stock
Was at TM just now..........saw these notices.
Did crowds swarm Challenger outlets today?
I feel so ashamed of the cheapo Merdeka generation.
@Walter E. Kurtz Maybe the SPF is worried Sinkies might ki siao like the Hongkies did, hence a show of force?
Oh dear, those old folks who showed up just to queue early in the morning must have been stunned like vegetables. What happened to the phones???
Hmmm Huawei staff bought everything and gave them phones away to relatives? 肥水不留外人田 ?
See all these stupid lao Sinkies kenna pwned big time, tonight can sleep damn well! :)
[10:32AM] Jurong Point - Declared SOLD OUT even before shop opens. Someone fainted in the crowd. Police is called in to disperse the crowd...
[11:03AM] We have been advised to close the Tampines Mall outlet (Tampines Mall, 4 Tampines Central 5, #04-03) for security reasons. Please bear with us while we work with the Singapore Police Force to manage the crowd situation. (Official Update by #Huawei)
[12:20PM] The Huawei Concept Stores and Service Centre in the following malls will be closing for the rest of today, for safety and security reasons:
- Tampines Mall (4 Tampines Central 5, #04-03)
- Bugis Junction (200 Victoria Street, #1-54/54A)
- Lot 1 (21 Choa Chu Kang Avenue 4 #B1-01A)
- Jurong Point (1 Jurong West Central 2, #B1-31)
- 313@Somerset (313 Orchard Road #B2-12)
- Westgate (3 Gateway Dr, #03-38/39)
- Vivo (1 Harbourfront Walk, #02-204)
- NEX (23 Serangoon Central #04-43)
- JEM (50 Jurong Gateway Rd #04-04)
- Northpoint (930 Yishun Avenue 2 #B1-128)