SINGAPORE ― Just before noon on Thursday (March 1), Grab announced that it has “resolved all issues” with its app that had affected tens of thousands of commuters across the region.
Thanking customers for their understanding and apologising for the inconvenience caused, Grab also said that customers can resume their bookings with all types of payment. Grab told TODAY that services were restored fully at about 11am.
From early Thursday morning, customers of the ride-hailing app in Singapore, Malaysia, Indonesia and Vietnam faced difficulties booking their rides, with the company announcing that was facing a technical issue with its app.
Screengrab of Grab Vietnam informing users that there was a technical issue and it is working to fix the problem on Thursday morning.
In Singapore, where the company is based, users first reported issues with the app from around 7am.
A teacher who wanted to be known only as Ms Low said she encountered an error message informing her that the server was down when she tried to book a Grab car to get to school around 6.30am.
The 59-year-old turned to Uber instead as she was in a rush and could not walk out to hail a taxi.
"I've never encountered this problem before. It went on for at least half an hour," she added.