E-shopping service provider Ezbuy said on Monday (Dec 18) it is no longer offering its popular Buy-For-Me service with Chinese e-marketplace Taobao until further notice.
SINGAPORE —E-shopping service provider Ezbuy said on Monday (Dec 18) it is no longer offering its popular Buy-For-Me service with Chinese e-marketplace Taobao until further notice.
However, the company, which had been dogged by delayed orders because of a spat with Taobao’s owner Alibaba, said it will continue to run the service for other popular Chinese e-commerce sites such as JD.com (Jing Dong) and Mogujie. JD.com is one of Alibaba’s biggest rival in the Chinese e-commerce market.
An Ezbuy spokesperson reiterated that its other services, including those for e-marketplaces from Korea, the United States, Taiwan, have had “no disruption to their services and have been operating smoothly”.
TODAY had reported last month about the onslaught of complaints against the firm from users whose orders were delayed, with many saying that they were unable to resolve their issues with the company through its customer service platforms. Late last month, Ezbuy told TODAY that an estimated 30,000 orders were disrupted, and it was working towards fulfilling the outstanding orders.
Providing an update on Monday, Ezbuy said all the orders from the Nov 11 Singles’ Day sales have been “successfully processed”. “Respective shipping duration applies,” the spokesperson said.
To cope with the backlog of orders, the spokesperson said it has recruited additional manpower and added more warehouses to handle orders round the clock.
Ezbuy has more than 1 million registered users in Singapore. The spokesperson reiterated that as of Monday, the company has over three million product listings which offer customers “a good variety of products from China at good (prices)”. “Since March 2016, Ezbuy has opened its marketplace to attract sellers, including those from Jingdong and Mogujie, which are both top e-commerce sites in China. Many of the sellers on these two platforms are also sellers on Taobao,” the spokesperson said.
Earlier this month, Ezbuy sought to explain the reasons behind the massive disruption to the orders. Among other things, it said that more than 1,000 purchasing accounts it used for placing orders on Taobao had been blocked. The firm said its woes had started on Nov 4, when 161 of its purchasing accounts faced issues while checking out the items bought.
Ezbuy founder He Jian also posted an open letter to Alibaba founder Jack Ma on social media platform WeChat, accusing Taobao of bullying a smaller player.
Alibaba responded on the same day, issuing a public statement accusing Ezbuy of “scalping” - a practice of creating accounts to buy items and reselling them – which was “in clear breach” of its rules. Alibaba said: “We have rules that govern how business should be conducted on our platform. From time to time, we identify businesses or individuals who violate these rules, and are required to respond, with measures including the freezing or permanent closure of their accounts.”
Responding to Alibaba’s accusation, Ezbuy told TODAY that it was “inaccurate” to label its practice as scalping. “We started the Buy-For-Me service for China to help customers in Singapore buy from several e-commerce platforms in early 2010… We are simply giving customers a more curated selection of products… We value-add to Taobao and our customers.”