The former chief of defence force began his short note by thanking his predecessor Desmond Kuek for his dedication and service to the transport company over the past six years and wished him and his family the best in their future endeavours.
It was announced in April that Mr Neo would replace former CEO Desmond Kuek.
Mr Neo said he has met some SMRT staff at the stations, depots, interchanges, workshops and offices in the past few weeks, adding that he hopes to meet the rest of the staff in the coming months.
He said people have come forward since the announcement of the leadership change to share their views and aspirations for SMRT.
"Many expressed support, others noted improvement, some cautioned against complacency, but all hoped for train services that are reliable, safe and comfortable," he said. "We must continue to work hard to deliver this."
He added: "Let us work together as a company, and with all our stakeholders, to provide a public service that Singaporeans are proud of. I am happy to be part of the team!"
National Transport Workers' Union executive secretary Melvin Yong said in a Facebook post on Wednesday that the union will work closely with Mr Neo and his management team.
More at https://www.channelnewsasia.com/news/singapore/smrt-ceo-neo-kian-hong-first-day-letter-staff-10579130