After the electronic order system broke down at Burger King, a fight between the manager and a customer ensued.
In a viral video, the manager, was seen trying to pick a fight.
Allegedly at Ang Mo Kio Hub, the manager could be heard asking the people around him “You want to take picture ah?”
The man filming the video could be heard saying, “Eh now everything is video now. Now everything everywhere camera. Of course I will take. Come la” he provoked the manager.'
The other staff and patrons at Burger King could be seen trying to calm their employee down and usher him away.
When the man filming threatened to call the police, the manager can be seen angrily saying “You call la, call police now la”.
Even though the manager is ushered behind a door, he reappears behind the counter.
“What kind of attitude is this?” the man filming asks pointing at the manager.
Removing his mask, the manager calls the man filming, “Eh you come here now. See my face. I not scared of viral la”.
“Your system down not my problem eh” the man filming repeats thrice as other employees attempt to defuse the situation.
The man attributed the fight not to the system error, but to the attitude of the manager, as he could be heard saying. He added that he was going to ask Grab as to why they were still accepting orders despite Burger King’s system having a glitch.
Just as the other employees had thought they successfully defused the situation, the manager came out once more provoking the customer filming and even showing his nametag to the camera.
TISG has reached out to Burger King for comment, and Irene Tay, Marketing Director for Burger King Singapore in her statement added:
“The surge in orders for delivered meals has aggravated the tremendous pressure on both our crew and the delivery riders. Our team has been working tirelessly alongside delivery riders to fulfill the orders, while adhering to the new safe distancing guidelines. We would like to seek the understanding and patience of our customers as well as our delivery partners for the inevitable longer wait.
At Burger King Singapore, we will continue to work hard to bring good value BK meals to the doorsteps of the customers at this difficult time. In light of the recent video footage, we understand that there was an incident between our crew at AMK and the delivery rider. During this time, our team had received a surge in orders via the delivery platform and despite best our efforts to fulfil the orders, it is taking much longer than usual. We again, ask for patience and understanding from our customers and delivery partners”.
We understand and support the measures taken by government to curb the spread of Covid-19. As controls are tightened during the extension of the Circuit Breaker and Singaporeans are urged to stay at home during this difficult time, Burger King Singapore has since seen a surge in the demand for the delivery of meals. The closure of more F&B outlets after PM Lee’s announcement last evening has resulted in another surge of delivery orders today as more people stay at home.
The surge had brought immense pressure on our crew who have been working non-stop to prepare the meals. Most of our burgers require longer preparation time as these are prepared fresh on the grill. And with the need for the additional step to double pack our orders to ensure zero contact with our food, the time taken to prepare an order is now longer.
The surge in orders for delivered meals has aggravated the tremendous pressure on both our crew and the delivery riders. Our team has been working tirelessly alongside delivery riders to fulfil the orders, while adhering to the new safe distancing guidelines. We would like to seek the understanding and patience of our customers as well as our delivery partners for the inevitable longer wait. At Burger King Singapore, we will continue to work hard to bring good value BK meals to the doorsteps of the customers at this difficult time.
In light of the recent video footage, we understand that there was an incident between our crew at AMK and the delivery rider. During this time, our team had received a surge in orders via the delivery platform and despite best our efforts to fulfill the orders, it is taking much longer than usual. We again, ask for patience and understanding from our customers and delivery partners. We can empathize with the pressure that the rider is currently facing. However, we will not condone nor tolerate any abuse to our staff. Our staff come to work to prepare food for others, and it is important for all members of the public and our staff to be treated with courtesy and respect. We have a Dignity at Work and Zero Tolerance policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our premises will not be tolerated under any circumstances. We have since also counselled our staff and are proactively working with delivery partners on how best to streamline and manage the orders during this surge-in-demand period, in order to prevent such an incident from happening again. Providing good customer and delivery partner experience is very important to us. Please contact Grab directly for their comments.
TISG has also reached out to Grab for comment. /TISG
Burger King staff seen intimidating GrabFood delivery person at AMK hub branch, even took off his mask and declared he wasn't afraid of the video going viral.
Kaoz this yalam look so fierce sia, machiam like want to murder someone :(
Live and let live, many are stressed trying to make ends meet during this difficult period.
Bubble tea shop Playmade counsels employee, apologises to GrabFood delivery rider after Waterway Point incident
Read more at https://www.todayonline.com/singapore/bubble-tea-shop-playmade-counsels-employee-after-incident-grabfood-delivery-rider-waterway
The GrabFood delivery person involved has also apologized, unfortunately he has since been banned from using the Grab platform.
@Blue Blooded Specimen 早知今日，何必当初。
SINGAPORE: A 38-year-old man was arrested on Tuesday (Apr 21) after an argument broke out at the Playmade bubble tea shop in Waterway Point.
The police said they received a call for assistance at about 9.40pm at the mall, located at 83 Punggol Central, and arrested the man for public nuisance.
Videos of the incident have been widely shared on social media. In the footage, a GrabFood delivery rider is seen having a heated argument with Playmade employees.
In a Facebook post on Wednesday morning, Playmade said it was aware of the videos.
“During this time, our team had received over 150 different orders (an average of 600 cups) via delivery alone within the last hour of closing, despite efforts to stop orders from coming through.
"This had brought immense pressure on both our team and delivery riders to complete within that short time frame to closing,” it said.
The bubble tea chain added that it is “thoroughly investigating” the incident with the relevant authorities, and also apologised to customers and delivery riders who were affected.
More at https://www.channelnewsasia.com/news/singapore/playmade-bubble-tea-waterway-point-grabfood-covid-19-12665714
Behold, an entire sugar crazed nation descends to fuel its addiction one final time; if anything is certain our government is waging a losing battle against diabetes.
Poor worker at LiHo has his limbs literally overwhelmed by order slips........