DON'T LET YOUR PARENTS BE FOOLED BY Singtel DEALER - NOVEL COMMUNICATION‼️ (NORTHPOINT CITY OUTLET EXPERIENCE)
My mum came back with a Samsung J3 Pro the other day and got me to help her with the set up. She was obviously happy with getting a new phone paying just $48 upon recontracting.
I downloaded some apps to get started and realized the phone response was slow and sometimes laggy. For my mum who has been using a Samsung Note 4 previously, this phone's response time is much slower and the screen is also obviously smaller. Why would mum buy a phone with a smaller screen when she has presbyopia?
Out of curiosity, I took out the contract.
1️⃣ The first page shows the Invoice by Novel Communication for the sale of the Samsung J3 Pro. Unit Price $198, Amount $48, Subtotal $1,346. How come the amount doesn't tally?
2️⃣ I flipped over and saw the Trade-in Form with a cashback amount of $198. I asked mum if she traded in any phone, she said no. Then how come there's a cashback? Mum said she didn't receive any cashback from them too! What is happening?
3️⃣ The next page shows the Singtel recontract details... with a written note on the side saying "Customer agree to trade back Apple iPhone X 64GB". AM I SEEING THINGS? APPLE IPHONE X 64GB? WHY IS A SAUMSUNG J3 PRO IN MY HAND AND NOT THE IPHONE X?
Checked with Mum and she does not know the existence of the iPhone X!
We went back to the outlet and asked to speak to the manager. Wai Keong attended to us and explained the reason why it's iPhone X in the contract because J3 Pro is not a phone under Singtel plan but they can offer it to us since my mum wants a free/cheap phone that comes with a recontract. (If you can push any phone just for paperwork purpose then why not put a Samsung J2 Pro that costs $0 for recontracting? Speaking of which, why didn't you offer Mum the J2 Pro??)
During our time spent at the shop, I overheard another staff using the same selling tactic on the makcik opposite us, saying I will give you this phone but in your contract I will put xxx... 😠
Given the above scenario, Novel Communication took the opportunity to use my mum's recontract plan to secure an iPhone X 64GB (highest value phone in the market) from Singtel and pushed a kuching kurak phone to my mum!
Using her plan, top up costs $1,100 for an iPhone X 64GB. After deducting the $150 recontract voucher, nett top up amount stands at $950. Subsequently sell the iPhone X 64GB at market value of $1,598. WOAH! $648 PROFIT FROM ANOTHER CLUELESS AUNTIE!
During our conversation, Wai Keong even exclaimed Singtel knows this is how they work and all documentation proof supplied to Singtel.
SINGTEL, DO YOU KNOW YOUR DEALER IS MISREPRESENTING YOU❓
Concluded the episode asking for a void in the recontract, returned the phone, obtained refund of $48. Was charged for new sim card and service fee which cannot be voided.
LESSON LEARNT: 1. ALWAYS check and understand what you are signing for to avoid being "used". 2. When it's cheap/free, always have second doubts. 3. To avoid such from happening, always go to the official (not dealer) Singtel/M1/Starhub retail stores.
⚠️ Please check your parent's contract and see if they are also an unknowing victim.
⚠️ Please share with your circle especially people in Yishun!